Welcome to Worcester Park Florist. These Terms & Conditions ("Terms") apply to all orders placed via our website for flower delivery services based in Worcester Park and the surrounding areas. By using our website and placing an order, you confirm your acceptance of these Terms. Please read them carefully before making a purchase.
Worcester Park Florist provides an online platform for ordering floral arrangements and related gifts for delivery in Worcester Park and neighbouring locations. We strive to create beautiful and fresh bouquets tailored to our customers' preferences and specified delivery dates.
To place an order for flower delivery, customers are required to select their desired products from our online shop, provide recipient and delivery details, and submit the order following the checkout procedure. Once an order is placed, you will receive an order confirmation on the website and via email. Please check your order details carefully and ensure the delivery address and recipient information are accurate, as we cannot accept liability for delivery failures due to incorrect information supplied by the customer.
Orders may be subject to availability. In the event that a particular product or flower is unavailable, we reserve the right to substitute it with a product of equal or greater value, while closely maintaining the style and theme of your chosen arrangement. If any major changes are necessary, we will contact you to confirm the substitutions before dispatch.
All prices for our products and services are clearly displayed on our website and are inclusive of VAT unless otherwise stated. Payment must be made at the time of order via the payment methods offered at checkout. These may include debit or credit card, or any secure online payment gateway enabled on our site.
Your order will only be processed once full payment has been confirmed. If your payment cannot be authorised or is declined, your order will not be processed, and we will not be liable for any delay or non-delivery resulting from payment issues.
We provide flower delivery services throughout Worcester Park and the surrounding areas. All delivery dates offered at checkout are estimations and, while we do our utmost to ensure delivery within your selected time frame, we cannot guarantee specific delivery times.
Should you require same-day delivery, please ensure your order is placed before our specified cut-off time, which is displayed on our website. Orders received after this time may be delivered on the next working day. Deliveries are made to the address specified by you; please ensure recipient and address details are correct at the time of order. We cannot accept responsibility for non-delivery or delays due to incorrect or incomplete information provided by the customer.
In cases where the recipient is unable to accept the delivery, we may leave the flowers with a neighbour or in a safe location and a delivery note will be left for the recipient, where possible. If a second delivery is required due to unsuccessful prior attempts or incorrect information, an additional delivery fee may apply.
If you need to cancel or amend your order, please contact us as soon as possible after placing your order. Orders for standard bouquets and gifts can generally be cancelled or amended up to 24 hours before the scheduled delivery date. For bespoke arrangements or during peak periods such as Valentine's Day or Mother's Day, 48 hours notice may be required for cancellation or major changes.
After these timeframes, we may not be able to change or cancel an order as preparation or dispatch may already have taken place. Orders that have already been prepared or dispatched for delivery cannot be cancelled or refunded. Where cancellation is accepted, any refund due will be processed as promptly as possible using your original method of payment.
We take great care to ensure that our flowers arrive in perfect condition. Please inspect your order upon delivery. If you are not satisfied with your flowers, or if the product is damaged or not as described, please notify us within 24 hours of delivery. We may request photographic evidence and, where appropriate, collect the product for investigation. Where a genuine issue is identified, we will at our discretion offer a replacement, partial refund, or full refund depending on the circumstances. This does not affect your statutory rights.
All prices listed on our website are subject to change without prior notice. Promotional offers or discounts advertised on the website are subject to availability and can be withdrawn at any time at our discretion. Any such offers are not valid retrospectively and cannot be applied to previous orders, unless specifically stated in the offer conditions.
We allow customers to include a personal message with orders. We reserve the right to refuse messages that are considered offensive, abusive, or inappropriate. While we strive to accommodate specific flower or colour requests, these are subject to seasonal and stock availability. If we are unable to meet a specific request after you have placed your order, we will contact you as soon as possible to discuss suitable alternatives.
It is the customer’s responsibility to ensure all order details are provided accurately, including delivery recipient and address, contact information, and personal messages. Please review your order confirmation and contact us promptly in case of errors or omissions.
You warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all information provided by you is true and accurate to the best of your knowledge.
To the fullest extent permitted by law, Worcester Park Florist shall not be liable for:
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or for any matter in respect of which liability cannot be excluded or limited under applicable law.
All images, descriptions, and content on our website remain the property of Worcester Park Florist and are protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any part of our website content without our written permission.
We are committed to protecting your privacy and complying with all applicable data protection legislation within the United Kingdom. Any personal information you provide to us will be processed and held in accordance with our Privacy Policy. Your data will be used solely for order processing, delivery, and, if consented, marketing purposes.
In some cases, we may use third party couriers or delivery services for order fulfilment. While we always endeavour to partner with reputable providers, we cannot accept liability for acts or omissions of third parties beyond our reasonable control.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms each time you place an order to ensure you understand and agree to the latest conditions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Please note that these Terms & Conditions apply to all customers ordering flower delivery services for Worcester Park and all neighbouring areas we service. By placing an order, you acknowledge acceptance of these Terms regardless of the intended delivery location within these regions.
If any provision of these Terms should be found invalid, unlawful or unenforceable, that provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
If you have any questions regarding these Terms & Conditions or wish to discuss any aspect of your order, please refer to our website's "Contact Us" page for details on how to get in touch. Our team will be happy to assist you with further information.
Thank you for choosing Worcester Park Florist for your online flower delivery needs in Worcester Park and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Worcester Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Worcester Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
