As a trusted local florist, Worcester Park Florist is committed to delivering only the freshest blooms to households and businesses in Worcester Park and surrounding areas. We stand by the quality of our arrangements and take every care to ensure that your flowers reach you in pristine condition. Your satisfaction is our top priority, and our policies are designed to give you peace of mind with every order.
If your flowers arrive damaged or are not as described, please contact us on the day of delivery, ideally within 24 hours. We kindly request that you retain the flowers in their original packaging and, where possible, provide clear photographs so we can assess the issue. This quick action helps us resolve matters promptly and improve our service standards.
We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to the care instructions supplied with your order. Should you experience issues with flower freshness within this window, such as wilting or premature browning, please reach out to us. In most cases, we can offer a replacement arrangement or alternative solution tailored to your needs.
Your satisfaction is important to us. In the rare event your flowers do not meet our freshness standards or are damaged upon arrival, you will be offered the choice of a full refund, a replacement bouquet, or in some cases, store credit. The preferred resolution can be discussed with our team after we have assessed the matter, typically via photographs and a brief description of the issue. Refunds are usually processed within 3-5 working days from the agreement and will be made using your original payment method.
If you are unsatisfied with your flowers or experience, we encourage you to let us know. Please provide your order details and a clear description of the problem—along with photographs if relevant. Our team is dedicated to responding promptly and will aim to resolve your complaint within 48 hours. We take all feedback seriously to maintain the highest levels of quality and service.
Worcester Park Florist is proud to serve local households and businesses. We believe in nurturing long-lasting relationships built on trust, quality, and transparency. Our returns, refunds, and complaints process is designed to reflect the values of our family-run business while ensuring our fresh flowers guarantee sets us apart in Worcester Park.
To initiate a return, request a refund or replacement, or to make a complaint, please get in touch with us through the contact details listed on our website. Our friendly team will guide you through the process and ensure your query receives the attention it deserves.
Thank you for choosing Worcester Park Florist. We appreciate your support and look forward to delighting you with our freshest flowers for every occasion.
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